Help for Block Pop! - Color Sort Puzzle on iPhone and iPad.
We are a small studio and answer every email, usually within two working days. To help us fix things fast, please include:
Close the game completely and open it again: a purchase that was paid for but interrupted is delivered the next time the game starts. You can also open the shop and tap Restore Purchases. If it still does not appear, email us with the store receipt (iOS: Settings > your name > Media & Purchases > Purchase History) and we will sort it out.
Apple handles all payments and refunds, and we cannot issue refunds ourselves. On iPhone and iPad, request one at reportaproblem.apple.com.
Progress is stored on your device. There is no account or cloud save, so deleting the game deletes your progress, and a new device starts from the first level.
Rewarded ads need an internet connection and are supplied by ad networks, so sometimes none is available. Try again in a minute. Watching ads is always optional.
Every level is checked to be solvable. Dragging is free to undo, only a pop is final, so if a dock swallows a block you needed elsewhere, tap Reset and plan the pops in a different order. Magnet sends one block straight home and Vacuum empties a full dock if you would rather push through.
On iOS go to Settings > Privacy & Security > Tracking and toggle Block Pop!. Either way you still see ads, but they are not personalised. More in the privacy policy.
The game holds no account, so deleting the game from your device removes everything stored locally. For data held by our advertising and analytics partners, resetting your advertising identifier removes the link to you. Email us for anything else and we will act within 30 days.