Block Pop! Support

Help for Block Pop! - Color Sort Puzzle on iPhone and iPad.

We are a small studio and answer every email, usually within two working days. To help us fix things fast, please include:

your device and iOS version (for example iPhone 15, iOS 18.6),
the level number you were on,
what you did and what happened instead, with a screenshot if you have one.

Common questions

I bought something and did not receive it

Open the shop and tap Restore Purchases. Purchases are tied to your Apple ID, so this also brings them back on a new device. If it still does not appear, email us with the Apple receipt (Settings > your name > Media & Purchases > Purchase History) and we will sort it out.

I want a refund

Apple handles all payments and refunds. Request one at reportaproblem.apple.com, and Apple decides within a few days. We cannot issue refunds ourselves.

I lost my progress

Progress is stored on your device. There is no account or cloud save, so deleting the game deletes your progress, and a new device starts from the first level. Purchases can always be restored (see above).

An ad did not load or did not give the reward

Rewarded ads need an internet connection and are supplied by ad networks, so sometimes none is available. Try again in a minute. Watching ads is always optional: the game is fully playable without them.

I am stuck on a level

Every level is checked to be solvable. Dragging is free to undo, only a pop is final, so if a dock swallows a block you needed elsewhere, tap Reset and plan the pops in a different order. Magnet sends one block straight home and Vacuum empties a full dock if you would rather push through.

How do I change the tracking permission?

On iOS go to Settings > Privacy & Security > Tracking and toggle Block Pop!. Declining keeps the ads but stops them being personalised. More in the privacy policy.

How do I delete my data?

The game holds no account, so deleting the game from your device removes everything stored locally. For data held by our advertising and analytics partners, resetting your advertising identifier in the same Tracking settings removes the link to you. Email us for anything else and we will act within 30 days.