Gecko 3D Support

Help for Gecko 3D: Cube Escape Puzzle on iPhone, iPad and Android.

We are a small studio and answer every email, usually within two working days. To help us fix things fast, please include:

your device and system version (for example iPhone 15, iOS 18.6, or Pixel 8, Android 15),
the level number you were on,
what you did and what happened instead, with a screenshot if you have one.

Common questions

I bought something and did not receive it

Close the game completely and open it again: a purchase that was paid for but interrupted is delivered the next time the game starts. You can also open the shop and tap Restore Purchases. If it still does not appear, email us with the store receipt (iOS: Settings > your name > Media & Purchases > Purchase History; Android: the email from Google Play) and we will sort it out.

I want a refund

Apple and Google handle all payments and refunds, and we cannot issue refunds ourselves. On iPhone and iPad, request one at reportaproblem.apple.com. On Android, follow Google Play's refund steps.

I lost my progress

Progress is stored on your device. There is no account or cloud save, so deleting the game deletes your progress, and a new device starts from the first level.

An ad did not load or did not give the reward

Rewarded ads need an internet connection and are supplied by ad networks, so sometimes none is available. Try again in a minute. Watching ads is always optional.

I am stuck on a level

Every level is checked to be solvable. Turn the cube and look around first: the clock only starts with your first tap, and the way out is often on the far side. A gecko runs the way it faces, so tap the ones with a clear path first; each one that gets home frees the way for the others.

How do I change the tracking permission?

On iOS go to Settings > Privacy & Security > Tracking and toggle Gecko 3D. On Android, reset or delete your advertising ID in your device's ad settings. Either way you still see ads, but they are not personalised. More in the privacy policy.

How do I delete my data?

The game holds no account, so deleting the game from your device removes everything stored locally. For data held by our advertising and analytics partners, resetting your advertising identifier removes the link to you. Email us for anything else and we will act within 30 days.